We require 24 hours’ notice for all appointment cancellations. If you miss two appointments or cancel within 24 hours of the scheduled time, you will be charged a cancellation fee equivalent to our exam fee of $70. If you have been charged a cancellation fee in the past, you will be asked to pre-pay for all appointments at the time of booking.
We require 48 hours’ notice for all surgery cancellations. Any missed surgery appointments or cancellations made within 48 hours of the scheduled time will be charged $200 for any spay/neuter procedures and half of the given estimate price for all other surgeries. If you’ve missed or cancelled within the required 48 hours’ notice, any surgeries in the past, you will be asked to pre-pay for your surgery at the time of booking.